General

1. I'll make every effort to provide services as agreed, however occasional service interruptions due to circumstances beyond my control (such as internet or telephone outages or travel delays) may occur from time-to-time.
2. I reserve the right to be unavailable for reasonable periods of time for pre-scheduled personal events or unexpected emergencies. When I expect to be unavailable for a pre-scheduled event I'll make every effort to notify you in advance.
3. I intend that my services, beyond the Email and Telephone Access described below, will be utilized to support the efforts of your reproduction team and not be used with the intent of replacing your primary care veterinarian's when available.
4. I reserve the right to terminate service and issue an applicable refund to any client for any reason and at any time.

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Email Access

1. When you receive email access to me as part of your purchase you'll be given an email address through which you can contact me with correspondence.
2. Email access is limited to inquiries from a single email address per account. To avoid abuse, my email address shouldn't be given to anyone not eligible for access. If abuse is detected, I reserve the right to refuse further service and issue any applicable refund.
3. When you purchase email access you can contact me to discuss an unlimited number of issues.
4. You can contact me with an issue at anytime. I regularly check my email and will respond to you as quickly as possible. Some issues may require a short literature review which can delay my response.
5. In most cases I'll reply M-F between 8 am and 5 pm Central Time. However I reserve the right to reply outside of these hours as my schedule allows.
6. I'll limit the types of issues you can submit to those that can reasonably be dealt with by email.
7. I reserve the right to determine the suitability of an issue for this type of email access service.
8. Occasionally an issue may require an extensive literature search, consulting additional resources or even an on-site visit to provide a useful response. Issues requiring this level of support are not intended for this type of email access service. When these situations arise I'll give you options that will allow me to provide the service for you, if you desire.
9. Payment is in accordance with the payment policy described below.

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Telephone Access

1. When you receive telephone access to me as part of your purchase, you'll be given a telephone number you can use to contact me.
2. Telephone access is limited to yourself. To avoid abuse, my telephone number shouldn't be given to anyone not eligible for access. If abuse is detected, I reserve the right to refuse further service and issue an applicable refund.
3. When you purchase telephone access you can contact me to discuss an unlimited number of issues.
4. You can contact me M-F between 8 am and 5 pm Central Time. If you call outside of these hours or I'm not available when you call, you can leave your name, number and a short message and I'll return your call as soon as possible or during my next scheduled access period.
5. I reserve the right to return calls outside of my normal access hours as my schedule allows.
6. We should be able to deal with most issues during a single conversation. However, some issues will require a short literature review or consulting additional resources. In those situations, I'll plan to get back in touch with you when I have a useful answer for you.
7. I'll have to limit the types of issues you can contact me about to those that can reasonably be dealt with by telephone.
8. I reserve the right to determine the suitability of an issue for this type of telephone access service.
9. Occasionally an issue may require an extensive literature search, consulting additional resources or even an on-site visit to provide you useful information. Issues requiring this level of support are not intended for this type of telephone access service. When these situations arise I'll give you options that will allow me to provide the service for you, if you desire.
10. Payment is in accordance with the payment policy described below.

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Full Service Package

1. When you purchase my Full Service Package you'll receive Unlimited Email and Telephone Access to me plus a reduced hourly rate for any service time provided beyond email and telephone communications.
2. Your hourly rate for my service time will be $100/hr.
3. You're also responsible for expenses (beyond incidental office expenses) incurred while in service to you.
4. Payment is in accordance with the payment policy described below.
5. Services are provided under the terms of my standard consulting agreement. When service (beyond Email & Telephone communications) is to be provided we will execute the agreement for each separate issue in order to better define the service to be provided. A copy of my standard agreement form is available for preview upon request.

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Hourly Rate

1. When you choose to have me provide services at my regular hourly rate. You will be charged for time I'm in service to you at $300/hr.
2. You're also responsible for expenses (beyond incidental office expenses) incurred while in service to you.
3. Payment is in accordance with the payment policy described below.
4. Services are provided under the terms of my standard consulting agreement. When service (beyond Email & Telephone communications) is to be provided we will execute the agreement for each separate issue in order to better define the service to be provided. A copy of my standard agreement form is available for preview upon request.

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Privacy and Confidentiality Policy

1. All information about you and the services I provided for you are held in the strictest confidence and is only released with your permission or if I'm compelled by a proper legal authority.

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Purchase Price Guarantee

1. When you purchase any of my services and setup monthly auto-renewal I'll guarantee the price you purchase at for as long as you maintain my services.
2. This guarantee excludes any advertised price that is part of a special promotion.

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Payment

1. Services can be purchased through the WWVC website's secure shopping cart. Email Access, Telephone Access and the Full Service Package are purchased through Automatic monthly payments with your credit card. Your credit card will be charged automatically each month for the services you purchase until you notify us to cancel your account.
2. Any request to discontinue automatic monthly payments must be sent in writing to Dr. Gary Nie in care of World Wide Veterinary Consultants, LLC at 1325 W. Sunshine #526, Springfield, MO 65807.
3. When intending to purchase any services besides those that automatically renew (i.e., Email Access, Telephone Access and the Full Service Package) clients are encouraged to contact me first to discuss your situation. Arrangements for payment will be made at that time.
4. Payment of all service time billed at the applicable hourly rate will be in accordance with the payment policy agreed to in the standard consulting agreement. A copy of my standard consulting agreement is available upon request.
5. All payments must be in US funds.
6. PayPal payment is available as an option for International clients and clients with credit cards issued by banks outside of the U.S.

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Refunds

1. Requests for any applicable refund must be made in writing and sent to Dr. Gary Nie in care of World Wide Veterinary Consultants, LLC to 1325 W. Sunshine #526, Springfield, MO 65807.

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Contact Information

You can contact me at

• 888-227-0248 ext. 175
• World Wide Veterinary Consultants, LLC, 1325 W. Sunshine #526, Springfield, MO 65807
• Contact Dr. Nie

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